Through our work implementing and maintaining over 300 installations across many industries MCI Systems has gained extensive experience in analysing a customer's requirements and blending the right combination of IT hardware and software into a complete system to meet their business needs.

The customer is kept fully involved in this process through the use of FDSs (Functional Design Specifications), FATs (Factory Acceptance Test) and SATs (Site Acceptance Test) where required.

Our route from first contact to installation and beyond will normally follow the steps detailed below:

Please note, steps 1-6 are provide Free of Charge and with No Obligation

 

Enquiry Received

Enquiry received by MCI Systems

Enquiry Ownership Agreed

Enquiry ownership agreed by MCI Systems. (Usually decided by geographical location and or industry sector/personnel experience)

First Consultation Meeting

First consultation meeting arranged between MCI Systems & Prospective Client to determine client's specific requirements

Outline Proposal

Outline Proposal with budget costs and any requested options prepared and sent to Prospective Client, normally within 7 - 10 days

Second Consultation

Second consultation/discussion meeting offered for Outline Proposal qualification and agreement of next actions and project time scales

Formal Proposal

Formal detailed proposal/quotation prepared and sent to prospective client on request

Order Placed

Prospective Client places Official Order on MCI Systems

Prepare and Send FDS

MCI Systems prepares and sends FDS (Functional Design Specification) agreement document and sends to client for approval. This step ensures that both parties fully understand exactly what will be delivered and how it will function

Installation Agreed

Provisional dates for installation, commissioning and training agreed

System Build

MCI Systems prepares and builds the system in accordance with the agreed FDS and in line with provisional installation date

Final Testing

Wherever practically possible, the system will be set up at MCI Head Office for final testing prior to installation. Client will be invited to attend, witness and agree acceptance of the FAT (Factory Acceptance Test). On agreement this is the systmes which will be delivered, installed and commissioned

Installation

Installation, Commissioning & Training of the system on agreed & confirmed dates

Post Installation

Post Installation meeting arranged to ensure satisfactory system installation and operation with SAT (Site Acceptance Test)

Full System Support

Full System Support (with on site attendance where required) commences for 12 months after signing of SAT. A system support contract quotation will be provided for years 2 onwards, if required. POA

First Years Support

First Year's Support visit schedule agreed

This standard, structured approach has been proven, through many years experience to minimise project time, reduce or remove the possibility for misinterpretations, and ensure our results at least meet and usually exceed our clients' expectations.

MCI Systems can also provide comprehensive training on our systems both during the initial installation phase and as refresher courses which allow for staff changes, etc. Please contact us for further information